Introduction
At Indiveda, your privacy matters as much as the purity of our products.
This Privacy Policy explains what data we collect, how we use it, and how we keep it safe when you interact with our website, place an order, or communicate with us.
By visiting or using www.indiveda.in, you agree to this Privacy Policy and consent to our collection, use, and disclosure of your information as described below.
We comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020.
Information We Collect
We collect information in three ways: directly from you, automatically, and through third parties.
A. Personal Information You Provide
When you use our site, you may voluntarily share:
- Name, email address, phone number
- Billing and shipping addresses
- Payment details (processed securely through payment partners; we do not store card data)
- Account credentials (if you create an Indiveda account)
- Feedback, product reviews, or customer support messages
B. Automatically Collected Data
When you browse our website, we automatically collect:
- IP address, device type, operating system, and browser information
- Time spent on pages, clicks, and referring URLs
- Cookies and pixel data for analytics, personalization, and ad measurement
C. Information from Third Parties
We may receive data from:
- Payment gateways and logistics providers
- Marketing or advertising partners (aggregated and non-identifiable data)
- Publicly available databases or social media platforms (if you interact with us there)
How We Use Your Information
We use your information only for legitimate business purposes, including:
Order Processing: To confirm, fulfill, and deliver your purchases.
Customer Support: To respond to questions, resolve issues, and provide updates.
Personalization: To improve your shopping experience and recommend relevant products.
Marketing (Optional): To send promotional emails or WhatsApp updates (only if you opt in).
Analytics: To analyze traffic, site performance, and customer behavior.
Legal & Security: To prevent fraud, secure transactions, and comply with legal requirements.
We will never sell, rent, or trade your personal information for commercial gain.
Legal Basis for Processing
Under Indian and international privacy frameworks, we process your data on the following bases:
- Your consent (when you sign up or opt in)
- Contractual necessity (to fulfill your purchase or support request)
- Legal obligations (tax and compliance)
- Legitimate business interests (site optimization, fraud prevention)
Cookies and Tracking Technologies
Our site uses cookies to:
- Keep your shopping cart and session active
- Remember preferences like currency or region
- Track site analytics and advertising performance
You can disable cookies in your browser, but parts of the site may not work properly.
Third-party tools we may use:
- Google Analytics (for web traffic insights)
- Meta Pixel (Facebook) (for campaign tracking)
- Shopify / WooCommerce cookies (for cart and checkout functionality)
All tools comply with data protection standards.
Data Storage and Security
We use industry-standard security to protect your data:
- SSL encryption across the site (https)
- Restricted access to sensitive information
- Encrypted databases and secure servers
- Periodic audits and compliance checks
While we follow best practices, no system is 100% secure. We cannot guarantee absolute protection against cyberattacks or data breaches, but we commit to immediate notification and resolution if any occur.
Sharing of Information
We share your data only with trusted service partners who enable operations:
- Payment gateways (Razorpay, PayU, etc.)
- Delivery partners (Shiprocket, Bluedart, etc.)
- IT and analytics partners (for secure hosting, emails, and marketing tools)
All third parties operate under strict confidentiality agreements and only use data for intended purposes.
We may also share data if required by law, court order, or government authorities for compliance reasons.
Retention of Data
We retain your personal information only for as long as necessary:
- Account and order information → up to 5 years for tax and audit purposes.
- Marketing preferences → until you unsubscribe.
- Analytical and anonymized data → may be retained indefinitely.
You may request deletion anytime (see Section 9).
Your Rights
As an Indiveda customer, you have the right to:
- Access your personal data
- Correct inaccurate or outdated information
- Withdraw consent to marketing communications
- Request deletion of your personal data (unless legally required to retain)
- Complain to a regulatory authority if you believe your privacy rights were violated
Contact us at privacy@indiveda.in for any such requests.
Links to Other Websites
Our website may include links to third-party sites (payment gateways, blogs, partners).
We are not responsible for their privacy practices. Please review their policies separately before sharing information.
Children’s Privacy
Our products are intended for adults. We do not knowingly collect data from anyone under 18. If you believe a child has provided personal information, contact us for immediate deletion.
Policy Updates
We may update this policy periodically. The “Last Updated” date reflects the latest revision. Continued use of our website means you accept any changes.
Contact Us
For privacy-related concerns or data requests:
Privacy Officer
Indiveda Foods Pvt. Ltd.
📍 Mumbai, India
We’ll respond within 7 business days — no copy-paste replies, no corporate silence.
Indiveda. Raw. Natural. No-Nonsense.
Because honesty starts with what we tell you, not just what we sell you.